Shipping policy

At Elm Harlow, we aim to make every order simple and reliable, from the moment you place your order to the moment it arrives at your door.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding UK public holidays. Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Delivery Time

After your order has been processed, standard delivery typically takes 3–5 business days.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, public holidays, or other unforeseen events.

Tracking Your Order

When tracking is available for your order, tracking details will be provided by email once your order has been dispatched.

If you have questions about your order or tracking information, please contact our support team.

Delivery Address

Please make sure your shipping address is accurate and complete when placing your order. Elm Harlow is not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided at checkout.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Elm Harlow
24 Charles St
London W1J 5DT
United Kingdom

Email: support@elmharlow.shop
Phone: +44 20 7629 0763
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)