Privacy policy

At Elm Harlow, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order with us.

Information We Collect

When you use our website, place an order, contact us, or otherwise interact with our services, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Information you provide when contacting customer support
  • Technical information relating to your use of our website

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide customer support
  • Communicate with you about your orders
  • Respond to enquiries
  • Improve our website, products, and services
  • Prevent fraud and protect the security of our website
  • Comply with applicable legal and regulatory requirements

Payment Information

Payment information may be processed securely by third-party payment providers. Elm Harlow does not need to store your complete payment card details to process your order.

Payment providers may process your information according to their own privacy policies.

Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, including payment processors, shipping providers, technology providers, and customer service providers.

We do not sell your personal information.

We may also disclose information when required by law or when necessary to protect our rights, customers, website, or business.

Cookies

Our website may use cookies and similar technologies to provide essential website functionality, understand website usage, remember preferences, and improve your shopping experience.

You may be able to control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Depending on applicable UK data protection laws, you may have rights regarding your personal information, including rights to access, correct, delete, or restrict certain uses of your information.

If you would like to exercise a privacy-related right or have a question about your personal information, please contact us.

Contact Us

Elm Harlow
24 Charles St
London W1J 5DT
United Kingdom

Email: support@elmharlow.shop
Phone: +44 20 7629 0763

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)