Refund policy
At Elm Harlow, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item should be:
- Unused and in its original condition
- In the original packaging where applicable
- Complete with all accessories and included materials
- Returned with proof of purchase or order information
How to Request a Return
To start a return, please contact us at support@elmharlow.shop and include your order number and the reason for your return.
Our support team will provide you with the appropriate return instructions.
Please do not send an item back without contacting us first, as this may delay the processing of your return.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@elmharlow.shop.
Please include your order number and, where possible, photographs showing the issue so that we can review the situation and provide an appropriate solution.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will be issued to your original payment method.
Please note that the time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Return Shipping
Unless an item is defective, damaged, or incorrectly supplied, return shipping costs are the responsibility of the customer.
Contact Us
For questions about returns or refunds, please contact:
Elm Harlow
24 Charles St
London W1J 5DT
United Kingdom
Email: support@elmharlow.shop
Phone: +44 20 7629 0763
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)